Terms of Service

By registering with us or subscribing to our services, you acknowledge and agree to our Terms of Service. We kindly advise you to review these terms carefully to avoid any potential misunderstandings or issues. Please note that the Terms of Service may be updated or modified at any time, with or without prior notice.

Bannable Offenses

Running cryptocurrency mining tools is strictly prohibited.

Running programs that impact the quality of service for other customers.

Insulting, threatening, or being rude to staff members.

Seeding public torrents is not allowed.

Running programs that consume an unfair share of system resources.

Storing or distributing child pornography is strictly forbidden.

Uploading or distributing viruses, spyware, malware, worms, or trojan horses.

Using the (C:) drive for personal storage — please use your designated personal drive.

Opening a dispute without first attempting to resolve the issue through our ticket system will result in immediate denial of service and revoke any possibility of a refund.

Using a VPN connection (on RDP) that changes our default connection (IP address) is not allowed and may result in account suspension.

Using email spamming tools is strictly forbidden.

Engaging in hacking, phishing sites, cracking programs, or gambling activities.

Cancelling current services and reordering solely to exploit promotional discounts is not allowed.

Support and Billing

Please allow up to 24 hours for a support ticket to be answered before opening a new one. Generally, tickets are answered within 30 minutes during working hours. All paid orders will be set up within 24 hours, typically within 10 minutes during working hours. Hostdoze generates all invoices 15 days before the due date. Please ensure you pay your invoice by the due date.

Invoice Creation - 15 days before the due date.
Invoice Unpaid Reminder - 5 days before the due date.
First Overdue Reminder - 1 day after the due date.
Second Overdue Reminder - 2 days after the due date.
Account Suspension - 1 day after the due date.

Disallowed Tools / Programs / Activities

Any tool or activity that consumes excessive CPU, RAM, or network resources.

DDoS scripts, such as Perl, Layer 7, or similar (please contact us if you are unsure).

Any activities related to botnets are strictly disallowed.

Using encoding tools on non-encoding RDP plans is strictly forbidden.

Engaging in attacking, spamming, abusing, or any activities that generate service provider complaints is prohibited.

Bandwidth Usage Policy

All dedicated servers are provided with generous bandwidth limits as per the selected plans. Customers are expected to use these responsibly. We reserve the right to review, amend, downgrade, upgrade, or modify bandwidth allocations at any time if we believe usage is affecting server or network performance.

If a customer reaches their bandwidth limit, they must contact the support team via the ticketing system to request an increase. Please note that additional charges will apply, and our customer support team will provide specific details upon request.

Cancellations

All cancellation requests must be submitted at least five (5) days before the invoice due date. If you do not submit a cancellation request and fail to pay the invoice, the due date will serve as the server expiration date. The server will then be wiped of all data to protect customer privacy. Data will only be retained if a timely cancellation request is received.

Backups and Data Loss

Your use of this service is at your own risk. Hostdoze does not provide or maintain any backup services. You are strongly advised to regularly back up your files, as Hostdoze does not accept responsibility for any data stored on your drive or account. You bear full responsibility for maintaining appropriate backups of your files stored on Hostdoze's servers. Hostdoze is not responsible for any data loss caused by unexpected server outages or hardware failures.

DMCA

All DMCA complaints or similar reports will be forwarded to the respective user for resolution. If the user fails to take appropriate action, their service will be suspended.

Refund Policy

We offer a 24-hour money-back guarantee on all RDP plans, provided a valid reason is submitted. Refunds are not available for dedicated server plans. Refunds will also be voided if you violate our Terms of Service. Please allow up to 24 hours for refund processing. The full amount received from the sale will be refunded; however, PayPal fees, which we do not receive, are non-refundable.